Vendor's TAC: Hi. This is Vendor's. What can I help you with?
Guamu: We're having such and such and such issues...
Vendor's TAC: Ok, let me check the device...
Guamu: No problem **gives access**
**20 minutes of troubleshooting**
Vendor's TAC: Can you give me 2 minutes?
**2 minutes pass**
Guamu: Your 2 minutes have passed. Ha Ha.
Guamu: Hello..? Hello...?
The moral of the story: Don't try to be "funny"